Herve N.

Enterprise Systems Engineer

Herve is a certified Microsoft 365 and Azure Administrator with over six years of commercial experience driving cloud adoption, IT infrastructure optimization, and automation.

With a strong background in cross-platform integrations, incident management, and security hardening, he ensures scalable and resilient IT environments. Herve holds multiple Microsoft certifications and is passionate about leveraging automation to streamline processes, enhance security, and deliver measurable business outcomes.

Main expertise

  • MS 365 Administration
    MS 365 Administration 6 years
  • Microsoft Intune
    Microsoft Intune 6 years
  • Microsoft Entra ID
    Microsoft Entra ID 6 years

Other skills

  • PowerShell
    PowerShell 5 years
  • VMware vSphere
    VMware vSphere 4 years
  • Linux
    Linux 3 years
Herve

Herve N.

Hungary

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Selected experience

Employment

  • System Administrator

    Tata Consultancy Services (TCS) - 5 years 8 months

    • Installed, configured, and maintained Windows servers, Microsoft 365 environments, and enterprise IT systems within a hybrid infrastructure.
    • Monitored and optimized system performance across CPU, memory, storage, and network layers to ensure maximum uptime and efficiency.
    • Administered Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune, while managing identities via Azure Active Directory.
    • Automated administrative tasks using PowerShell and Bash, improving workflows and reducing manual effort.
    • Provided 1st and 2nd line remote support, maintaining a user satisfaction rate above 95% through phone, email, and Microsoft Teams.
    • Authored over 50 knowledge base articles and managed ITSM workflows using ServiceNow and Jira.
    • Configured and maintained LAN/WAN networks and VPN access, resolving complex connectivity and firewall issues.
    • Collaborated on secure, cloud-first architecture designs for scalable enterprise solutions.

    Technologies:

    • Technologies:
    • Linux Linux
    • PowerShell PowerShell
    • SharePoint SharePoint
    • MS 365 Administration MS 365 Administration
    • VMware vSphere VMware vSphere
    • CrowdStrike Falcon CrowdStrike Falcon
    • CyberArk Privileged Access Security CyberArk Privileged Access Security
    • Microsoft Entra ID Microsoft Entra ID
    • Microsoft Intune Microsoft Intune
    • ServiceNow ITSM ServiceNow ITSM

  • System Engineer

    Tata Consultancy Services (TCS) - 1 year 10 months

    • Diagnosed and resolved cross-platform issues between SAP and M365 systems, including user provisioning and SSO authentication.
    • Served as an escalation point for critical infrastructure incidents, providing 24/7 support rotations and ensuring SLA compliance.
    • Conducted root cause analyses of recurring issues, implementing preventative measures across SAP environments.
    • Built automation scripts with PowerShell to optimize SAP application deployment and streamline maintenance tasks.

    Technologies:

    • Technologies:
    • Azure Cloud Azure Cloud
    • PowerShell PowerShell
    • VBscript
    • SAP SAP
    • SAP Business Technology Platform SAP Business Technology Platform

  • Full Stack Developer

    Freelancer (via UpWork) - 2 years 8 months

    • Designed and developed responsive websites and applications using HTML5, CSS3, JavaScript, React.js, Angular.js, and Vue.js.
    • Built and maintained backend systems with MySQL, PostgreSQL, PHP, .NET, and ASP.NET frameworks.
    • Conducted testing, debugging, and code reviews to ensure high-quality deliverables.
    • Provided ongoing client support, including updates and feature enhancements for completed projects.

    Technologies:

    • Technologies:
    • PHP PHP
    • MySQL MySQL
    • JavaScript JavaScript
    • Angular.js Angular.js
    • React.js React.js
    • PostgreSQL PostgreSQL
    • HTML HTML
    • CSS CSS
    • Java Java
    • .NET .NET
    • ASP.NET ASP.NET

  • IT Technician and Computer Trainer

    La Colombiere High School - 3 years 8 months

    • Delivered IT workshops and one-on-one training on Microsoft Office, Excel, data analysis, and digital tools for teachers and staff.
    • Developed internal web applications for school administration using PHP and .NET technologies.
    • Provided technical support and troubleshooting for hardware, software, and network-related issues.
    • Participated in the full software development life cycle for internal tools, from requirements gathering to deployment.

    Technologies:

    • Technologies:
    • PHP PHP
    • JavaScript JavaScript
    • C# C#
    • .NET .NET
    • VB.NET VB.NET

Education

  • BSc.Information Technology

    University of Kigali · 2014 - 2017

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