Team Lead Customer Success

We are looking for a Team Lead to be part of establishing our Customer Success team focused on our Growth segment. You will be leading the formation of a new function within Proxify. Proxify is one of Europe’s fastest growing companies according to Financial Times and Deloitte, and now we are creating a new Customer Success team to take care of the Growth Segment globally, typically early stage start-ups.

About Proxify

Proxify is a leading global network of top-tier, vetted remote software, data, and AI professionals, designed to help businesses rapidly scale their tech teams with world-class talent, delivering the perfect match within two days on average. Only 1% of applicants, from over 20,000 applications each month, are accepted into the network to ensure unmatched quality. Our service offers the speed, quality, and flexibility that innovative companies demand, with true technical experts to assist at each step—enabling you to seamlessly augment your existing team or build a new one without the administrative burden and risk of traditional employment.

Founded in 2018 and headquartered in Stockholm, Sweden, Proxify connects over 5,000 professionals across more than 90 countries, covering over 500 tech competencies. Trusted by over 2,000 clients worldwide—including industry leaders like King, Electronic Arts, Electrolux, Education First, and PwC—Proxify is redefining how businesses hire tech talent. In 2025, Proxify earned a spot on the Financial Times 1,000 list as one of the fastest-growing companies in EMEA and number three in Sweden—following our inclusion in the Deloitte Fast 50 Sweden in 2023.

Are you a true relationship builder with a strong understanding of sales, technology, people, and business?

We are looking for an ambitious and high performing, yet humble, Customer Success Team Lead to play an important role in establishing the Customer Success team.

As a Team Lead for Customer Success team you will:

• Lead, coach and support the Customer Success Executives (starting with 2 people);

• Be a key player in establishing, refining and improving the processes and ways of working, including leveraging new tools and AI;

• Own your accounts ensuring a great collaboration between our Growth segment clients (early stage start-ups and smaller businesses) across several markets, and our tech experts;

• Report to the VP of Sales and collaborate closely with the Sales Managers of the respective geographical markets.

What your week will look like:

You will both coach and support your team members, as well as taking care of a number of clients yourself. This includes the following activities:

• Lead client onboarding to gain an in-depth understanding of their business and development needs, effectively setting expectations for a successful start.

• Support the tech expert to succeed early by clarifying expectations.

• Find new growth opportunities and work closely with the Client Engineering team to carefully match the opportunity with the right developer, ensuring their skills and experience are the right fit for client requirements.

• Ensuring a high client satisfaction with a fast time to value, effectively handling if any challenges or if a dispute arises.

• Nurture strong client relationships.

• Leverage and explore AI and tools that can drive efficiency.

• Ensure the team meets goals and KPIs, handle training, develop improvements while keeping the team motivated.

Why you’ll love this opportunity at Proxify:

🌐Solve most tech teams’ biggest challenge: bridging their competence gap.
❤️Join a team of ambitious people where support and humility are our guiding principles.
📈Spearhead the growth of client partnerships with our Growth segment.
🚀Great opportunities for professional development and personal growth.
✈️Work in a truly international environment (our team spanning 39 countries!).

To be successful in this role, we believe that you:

• Have hands-on experience with Customer Success or Account Management within technology, developer, or a similar role, ideally within a tech team.

• Have demonstrated leadership skills and are eager to develop your leadership skills.

• Have an intrinsic sense of urgency, responsibility and ownership, not afraid to take action.

• Great interpersonal skills and interested in developing leadership skills so that you can support the tech experts working with your clients

• Interest in sharpening your negotiation skills for win-win-win outcomes

• Understand how to help a client and guiding them for a successful long term collaboration

• Possess a curiosity about technological innovations and trends, continually seeking to understand how they can be leveraged to solve real-world problems and improve efficiency.

• Are not just a talker; you make things happen with a proactive approach and pay keen attention to details!

• You are ambitious, willing to work hard and walk the extra mile.

Why it may not be your match:

❌ You like everyday to look the same (clear routines and process), this might not be for you because we build as we go and keep agile.

❌ You don’t have any technical experience.

❌ You are passively waiting for tasks and work to be handed to you.

Do you see yourself thriving in this role and making a huge impact?

If so, we can't wait to meet you!

Kindly submit your application and CV in English, as this is the language we use at Proxify.